211 Resource Center provides empathetic guidance and support to individuals and families in distress or in need of information about health and human service programs. This free and confidential assistance is provided through a telephone hotline that is available 24 hours a day, 365 days a year to anyone who dials 2-1-1 in the five-county service area. Resource Center Specialists provide an array of support and assistance, including critical crisis intervention and suicide prevention, information, assessment, referral, advocacy, and linkage to appropriate community agencies.
211\\'s Community Resource Database consists of information on community health and human services which is collected, maintained and made available via telephone (by dialing 2-1-1), in printed directories and on the web at www.211treasurecoast.org.
In 2009, 211 was able to assist 160,212 callers in need and provided 174,984 referrals to 3,318 community programs. Of these callers in 2009, 1,659 individuals were suicidal and/or requesting information on suicide risk factors.
>Increase community awareness of 211 as the crisis, information, assessment and referral service for Indian River County.
>Increase utilization of 211 from each major sector of the community; e.g., teens, families with children, distressed adults, elders.
>Increase utilization of 211 by health and human service organizations.
>Improve the hardware and software of 211 to better serve the community.
>Awareness: Expand public awareness and community understanding of 211’s services.
>Community Responsiveness: Ensure that 211 is responsive to changing community needs and is a collaborative partner in the health and human service network.
>Human Resources:Recruit and retain quality, talented staff.
>Quality: Ensure that 211 provides ongoing quality services.
>Funding: Maintain 211’s income from fund development efforts at its current level for the next two years and increase this income by 5% in year three.
>Board Involvement: Increase Board members’ support of 211 in relation to advocacy/awareness and fund development efforts.
>Facility: Establish a permanent, secure structure for the agency’s ongoing operation.
211 Palm Beach/Treasure Coast is a multi-program agency serving residents of Palm Beach County and the Treasure Coast. The agency was started in 1971 in Palm Beach County as a drug hotline, and quickly expanded into crisis counseling and suicide prevention. In 1981, this effort was funded by the United Way to provide information and referral services, and over the years additional partners provided funding to support a quality, centralized access point for health and human service information and crisis services. Effective November 1, 2001, the agency expanded its service area to the Treasure Coast, serving the residents of Martin, St. Lucie, Indian River and Okeechobee Counties. In 2002, the three-digit dialing code, 2-1-1, became the telephone number to access the information, referral and crisis intervention services of the agency.
1836 14th Avenue, 2nd floor
Vero Beach, FL 32960
